Chrysalis

Portfolio

Discover how we've helped organizations transform their operations through strategic change management.

Asheville Regional Airport (AVL) — North Concourse

Asheville Regional Airport (AVL) — North Concourse

Chrysalis delivered full operational readiness, activation, and transition (ORAT) services for the first phase of Asheville Regional Airport’s (AVL) transformative terminal expansion under the AVL Forward program — the largest infrastructure upgrade in the airport’s history. This multi-year capital initiative delivered a modernized ticket lobby, expanded TSA security checkpoint, enhanced passenger amenities, and a brand-new North Concourse. From the outset, Chrysalis led coordinated engagement with airlines, TSA, FAA, tenants, ground handlers, fuelers, and guest services to align expectations, define operational requirements, and ensure full readiness for opening. We developed and executed a comprehensive readiness strategy that included stakeholder mapping, coordinated communications, operational trials, and phased activation schedules tailored to AVL’s active-construction environment. The Chrysalis team oversaw tenant onboarding and training, validated wayfinding, and coordinated complex tenant relocations. Chrysalis designed and facilitated scenario-based tabletop exercises and live operational trials, testing boarding bridge operations, baggage handling processes, passenger flow, and contingency procedures. Late-stage challenges — including incomplete infrastructure, delayed procurement of critical equipment, and ADA compliance gaps — required adaptive, on-the-ground problem-solving. Chrysalis mitigated risks, protected the schedule, and maintained operational integrity throughout. Lessons learned reinforced the value of full-system testing, proactive procurement, and early planning for common-use infrastructure. AVL’s new facilities opened safely, on time, and fully operational, immediately improving capacity, passenger experience, and resilience. The activation not only delivered a compliant, ready-to-use facility from day one but also positioned AVL for continued phased expansion with minimal operational disruption.

ORAT SolutionsAviation
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PARAS 0061 — Security-Focused, FAA-Funded Research Report

PARAS 0061 — Security-Focused, FAA-Funded Research Report

Chrysalis Global Aviation was selected by the National Safe Skies Alliance to conduct critical research focused on developing comprehensive guidance for airport security operational readiness during facility construction, renovation, and activation phases. This groundbreaking analysis represents a significant contribution to the aviation security industry, building upon more than two decades of Chrysalis’s experience as the nation’s leading ORAT services provider. The research effort concentrated on creating practical, scalable guidance that addresses the unique security challenges airports face when transitioning from existing facilities to new or renovated infrastructure. The work focused extensively on ensuring that security systems, protocols, and personnel were fully prepared and operational from day one, recognizing that any gaps during facility transitions can create vulnerabilities that compromise airport safety and regulatory compliance. The project involved comprehensive analysis of existing industry literature, TSA regulations, and best practices from airports ranging from small regional facilities to major international hubs. Chrysalis conducted extensive stakeholder interviews with airport operators, security personnel, and industry experts to ensure the guidance would be effective and applicable across the full spectrum of airport categories and operational environments. This research leveraged Chrysalis’s distinctive expertise gained from successfully delivering billions of dollars in airport facility openings, including complex, high-stakes projects. The team’s deep understanding of operational readiness challenges uniquely positioned Chrysalis to develop guidance that addresses real-world implementation scenarios rather than theoretical frameworks. The final research report and guidance documents were delivered to the National Safe Skies Alliance and the broader airport security community through the Program for Applied Research in Airport Security initiative. This deliverable provides airport operators with practical tools and methodologies to ensure seamless security transitions during facility projects, helping to maintain the highest standards of aviation security while minimizing operational disruptions during critical infrastructure improvements.

Research and AnalysisAviation
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Austin-Bergstrom International Airport (AUS) — Relocation SOP Development

Austin-Bergstrom International Airport (AUS) — Relocation SOP Development

Austin-Bergstrom International Airport engaged Chrysalis to develop a Tenant Relocation Standard Operating Procedure (SOP) for the terminal redevelopment program at the Texas's third-busiest airport. As part of the engagement, Chrysalis delivered a phased, stakeholder-driven framework to manage tenant relocations during the airport’s ongoing expansion. The SOP ensures relocations are executed safely, efficiently, and with minimal disruption to passengers, while maintaining the highest standards of security and customer service. The program recommended five relocation phases — from early tenant engagement, lease reviews, and infrastructure assessments, to construction oversight, IT and security installations, move-day execution, and post-move closeout. Chrysalis recommended facilitating cross-functional coordination with airlines, TSA, CBP, FAA, concessions, and airport operations, reinforcing accountability at every stage. Move days are supported with readiness sign-offs, safety briefings, technology activations, and real-time issue resolution to guarantee seamless transitions. By formalizing this process into a repeatable framework, Chrysalis provided AUS with a sustainable blueprint for future relocations — one that strengthens stakeholder collaboration, preserves operational continuity, and delivers a smooth, passenger-ready experience from day one.

Move Management and Physical RelocationAviation
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Aruba Queen Beatrix International Airport (AUA) — AUA Gateway 1A Program

Aruba Queen Beatrix International Airport (AUA) — AUA Gateway 1A Program

As part of the Gateway 2030 Program at Aruba’s Queen Beatrix International Airport, Chrysalis Global Aviation served as the Operational Readiness, Activation, and Transition (ORAT) management partner for Aruba Airport Authority N.V. This transformative project included the activation of a new U.S. Departures Check-In Hall featuring an advanced Individual Carrier System-enabled (ICS) Baggage Handling System. The new facility streamlines the travel process for U.S.-bound passengers by eliminating the need to reclaim checked luggage during U.S. Customs Preclearance and removing the requirement for secondary screening checkpoints. This operational improvement significantly enhanced both passenger convenience and airport efficiency. Chrysalis guided the project from readiness planning through opening day, overseeing equipment commissioning, operational planning, stakeholder engagement, staff training, and move management. The culmination of these efforts came in April 2025 with the official launch of operations in the new U.S. Check-In Terminal, achieved through close coordination with airport stakeholders to ensure a smooth transition. The result is a world-class facility that optimizes operations for the airport authority while elevating the passenger experience, reinforcing Aruba’s position as “One Happy Island” for travelers worldwide.

ORAT SolutionsAviation
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San Diego International Airport (SAN) — New Terminal 1 (Phase 1A)

San Diego International Airport (SAN) — New Terminal 1 (Phase 1A)

Chrysalis Global Aviation supported San Diego International Airport in preparing its New Terminal 1 for opening day by leading an extensive program of trials and full-scale passenger simulations. From curb to gate, every critical operation was validated under live-like conditions to ensure the new facility would function seamlessly from the very first flight. These exercises brought together airport staff, airlines, TSA, and technology providers to stress-test systems, processes, and passenger flows. To safeguard baggage operations, Chrysalis orchestrated integrated baggage handling system and tug trials. These exercises resolved flow constraints, refined make-up unit assignments, and aligned airlines and ground handlers on real-world procedures. At the same time, the team partnered closely with TSA to strengthen checkpoint readiness. Through targeted alarm-handling scenarios and iterative remediation plans, TSA officers gained confidence and consistency in operating within the new environment. Technology activation was another critical focus. Chrysalis coordinated SITA support to simulate real-time conditions for flight information displays, common-use passenger systems, and mock flight activity. By running systems as passengers would encounter them, the airport could validate wayfinding, queueing, and check-in processes well ahead of opening day. These efforts were reinforced by a “playbook-first” approach, providing stakeholders with detailed runbooks, training aids, and day-of appendices to keep every participant aligned. Volunteer and subject-matter expert scenarios played a major role in testing the new terminal at scale. Thousands of simulated passenger journeys were staged to expose stress points in wayfinding, handoffs, and queue management. Every trial was followed by structured observations and debriefs, producing rapid feedback loops that translated into on-the-spot operational fixes. Cross-agency exercises with airport operations, airlines, ground handlers, Siemens, and security teams ensured readiness across all stakeholder groups. Throughout the program, Chrysalis managed not only the technical and operational dimensions but also the participant experience. Materials, branding, and communications were tailored to San Diego’s new identity, and resources were reallocated strategically to preserve simulation quality within budget. By applying Chrysalis’ proven ORAT methodology, the project surfaced hidden risks and resolved them before passengers arrived—delivering a terminal that opened safe, secure, and fully prepared to serve the traveling public.

Facility ActivationAviation
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Des Moines International Airport (DSM) — Terminal Management Program

Des Moines International Airport (DSM) — Terminal Management Program

Des Moines International Airport stands as a critical gateway for Central Iowa, serving over 3.1 million passengers annually and connecting the region to destinations across the United States. As passenger demand continued to grow and exceed capacity, the airport embarked on an ambitious $445 million terminal expansion project known as "Lift DSM" to modernize facilities and enhance the travel experience for millions of visitors to Iowa. The transformational project encompasses a new 265,000 square foot terminal building that will revolutionize airport operations through improved passenger processing areas, enhanced security checkpoints, advanced baggage handling systems, and expanded gate capacity from 12 to 18 gates. Phase 1A includes the main passenger processing areas, ticketing facilities, TSA security checkpoint, and seven new aircraft gates connected to existing concourses via skyway bridges. The project integrates cutting-edge technology, sustainability features, and striking architectural design elements, including commissioned artwork from internationally renowned artists that will showcase Iowa's culture and create a memorable sense of place for travelers. Chrysalis Global was selected to provide comprehensive Operational Readiness, Activation, and Transition (ORAT) management services for this complex, mission-critical airport expansion. The Chrysalis team worked closely with the Des Moines Airport Authority, airlines, federal agencies including TSA and CBP, construction partners, and numerous stakeholders to ensure seamless coordination throughout the design, construction, and activation phases. This collaborative approach minimizes operational disruptions while maintaining the highest standards of safety and security during the transition process. The Chrysalis ORAT methodology encompasses stakeholder engagement, operational planning, training coordination, systems integration, and activation management. The team facilitated working group meetings, maintained comprehensive communication channels, and developed detailed transition plans that address every aspect of moving from the current facility to the new terminal. This includes coordinating airline relocations, security protocol updates, baggage system commissioning, wayfinding implementation, and staff familiarization programs to ensure all parties are prepared for the terminal's opening. The new Des Moines International Airport terminal will serve as a modern gateway that reflects the growth and vibrancy of Central Iowa while providing travelers with an efficient, welcoming, and distinctly Iowan experience. Chrysalis Global's ORAT expertise ensures this critical infrastructure investment will transition smoothly into operation, supporting the region's economic development and connecting Iowa to the world for decades to come.

ORAT SolutionsAviation
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Spokane International Airport (GEG) — Concourse C Expansion

Spokane International Airport (GEG) — Concourse C Expansion

Located on the eastern border of Washington state, Spokane International Airport (GEG) engaged Chrysalis’s services to operationally prepare the airport authority for its GEG Terminal Renovation and Expansion initiative — or GEG TREX. As part of the project, Chrysalis consultants led the airport’s concourse orientation program; handled stakeholder communications and engagement; created and managed plans for a short-term airline terminal move; and developed phasing plans to ensure operational stability across the years-long construction project. GEG services passengers in both Spokane and Coeur d’Alene, both major cities in two different states. Population growth and major development in the region will drive passenger demand to the area over the coming decades. The GEG TREX initiative will increase passenger capacity, bringing substantial economic development opportunities to the Spokane-Coeur d'Alene region. The airport’s original C Concourse opened in 2000 and included substantial ground-boarding operations, making the snow-filled winter season difficult for the airport. The first phase of the project — which activated in June 2024 — included three gates equipped with passenger boarding bridges. The remainder of the project is scheduled to open in 2025.

ORAT SolutionsAviation
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City of Los Angeles — Skyview Center Internal Renovation/Relocation

City of Los Angeles — Skyview Center Internal Renovation/Relocation

Chrysalis Global Nonprofit and Government provided Move Management and Logistical Planning/Coordination services for the City of Los Angeles as part of the Los Angeles World Airports (LAWA) Skyview North Relocations — a key component of a $78 million facilities modernization program. This massive, multi-phased effort required extensive coordination among City departments, LAWA leadership, and Colliers International, the Skyview Facilities Manager. The relocations associated with the Skyview Internal Renovation represented the largest administrative move in the aviation industry for the 2024 calendar year. The relocation effort encompassed approximately 450 City and LAWA personnel across critical departments, including departments that could not suffer any operational downtime during the move process. Staff were transitioned from the Skyview North facility to more than six destination sites in the Westchester area — all while maintaining full operational continuity. Chrysalis delivered a comprehensive suite of government-grade relocation services, overcoming complicated logistical challenges ranging from specialized IT moves to the transport and installation of furniture, fixtures, and equipment. The Chrysalis team conducted rigorous pre-move inspections to ensure destination spaces met all operational requirements, addressing issues such as data connectivity, construction debris removal, and ADA/code compliance before occupancy. In the final stages, a natural disaster required last-minute phasing changes; through adaptive planning and decisive on-the-ground execution, Chrysalis maintained the project schedule without delays. Throughout the effort, Chrysalis maintained close engagement with city agencies, LAWA divisions, and contractors to ensure alignment, minimize service disruptions, and keep operations running smoothly. Leveraging structured project controls and disciplined logistics planning, Chrysalis delivered a safe, efficient relocation effort, positioning the City of Los Angeles for continued success in its ongoing modernization program.

Move Management and Physical RelocationNonprofit and Government
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Tampa International Airport (TPA) — SkyCenter

Tampa International Airport (TPA) — SkyCenter

Tampa International Airport (TPA) opened its new nine-story, 272,000-square-foot administrative office complex in 2022, marking a significant milestone in the airport’s ongoing master plan. The $122 million development consolidated multiple airport facilities into a single, modern building while also introducing new opportunities for revenue generation through commercial leasing. The building dedicates five floors to leasable office space for external tenants, three floors to airport administrative functions, and one floor to shared amenities, including conference facilities and collaborative work areas. Chrysalis played a key role in the project’s operational readiness and activation. Beginning in the early design phase, Chrysalis consultants worked alongside the airport’s leadership, designers, and contractors to ensure that the building’s layout, infrastructure, and operational features aligned with end-user needs. The team developed and executed a phased relocation plan to move staff from the airport’s previous administrative offices with minimal disruption to day-to-day operations, coordinating closely with stakeholders to maintain operational continuity throughout the transition. As part of this process, Chrysalis scoped all necessary move services, contracted professional movers, and directly oversaw each stage of the relocation. From packing and transport of sensitive equipment to final office setups, the Chrysalis team ensured the move was completed efficiently, safely, and in alignment with project schedules and operational requirements. In recognition of the project’s innovative design and successful delivery, Airport Improvement magazine featured the complex in a 2022 issue, highlighting the building’s role in enhancing TPA’s administrative capabilities and creating new commercial opportunities.

Move Management and Physical RelocationAviation
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United Airlines — Hangar Relocation

United Airlines — Hangar Relocation

United Airlines faced a complex challenge in 2021: completely redeveloping their LAX hangar operations while maintaining round-the-clock flight schedules. The $352 million Hangar Redevelopment Program couldn't afford any disruptions to airline operations, making precise coordination absolutely critical. Chrysalis provided comprehensive relocation management services that kept United's operations running smoothly throughout the massive infrastructure overhaul. The Chrysalis Global team managed frequent stakeholder engagement with airline operations staff, construction crews, and facility managers, adapting the approach as project conditions evolved. The flexible relocation sequencing Chrysalis developed allowed construction to proceed on schedule while ensuring United did not miss a flight. The logistical complexity was immense. Chrysalis consultants coordinated the movement of specialized aircraft maintenance equipment, tool rooms, administrative offices, and operational support facilities—all while aircraft maintenance continued at full capacity. Chrysalis developed detailed relocation schedules that worked around peak maintenance periods, shift changes, and critical aircraft turnarounds. The project's success hinged on the ability to anticipate conflicts before they occurred. Chrysalis created contingency plans for multiple scenarios, maintained constant communication between all parties, and adjusted timelines in real-time when construction or operational needs changed. The United Hangar project demonstrates Chrysalis's expertise in managing complex relocations within active operational environments. The team delivered a seamless transition that protected United's operational imperatives while enabling a major infrastructure investment that will serve the airline for decades to come.

Move Management and Physical RelocationAviation
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Cincinnati/Northern Kentucky International Airport (CVG) — Consolidated Rental Car Center

Cincinnati/Northern Kentucky International Airport (CVG) — Consolidated Rental Car Center

Cincinnati/Northern Kentucky International Airport (CVG) engaged Chrysalis to provide operational readiness and procurement services for its state-of-the-art Consolidated Rental Car Center (CONRAC), a transformative project in the airport’s long-term ground transportation strategy. Opened in October 2021, the five-story, 1.4-million-square-foot complex brought all ten of the airport’s rental car providers under one roof, directly adjacent to the terminal. The facility included a multi-level ready/return garage, a quick-turnaround facility for vehicle cleaning and maintenance, and three levels dedicated to fueling operations, enabling faster turnaround and greater operational efficiency for rental car providers. Chrysalis’s involvement began during critical planning phases, ensuring that operational requirements, tenant needs, and passenger convenience were integrated into design and procurement decisions. The team guided activation planning, equipment readiness, and phased operational transitions to deliver a seamless opening without disruption to passenger flow. The $150 million project significantly improved the customer journey by eliminating the need for off-site shuttles, providing a direct pedestrian connection from the terminal to rental facilities. This shift reduced congestion on airport roadways, removed thousands of shuttle bus trips annually, and delivered measurable environmental benefits through lower vehicle emissions. The new CONRAC represented a major step forward in CVG’s commitment to efficiency, sustainability, and exceptional passenger experience.

Facility ActivationAviation
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City of Los Angeles — Consolidated Airport Police Facility

City of Los Angeles — Consolidated Airport Police Facility

Chrysalis Global's Nonprofit and Government team partnered with Chrysalis's Aviation staff to support the City of Los Angeles in opening the $220 million Consolidated Airport Police Facility at Los Angeles International Airport (LAX), a transformative project that brought together the airport’s dispersed law enforcement operations into one modern, purpose-built complex. Completed in 2021, the 160,000-square-foot facility consolidated seven separate buildings, uniting more than 1,100 officers and civilian staff from multiple divisions of the Los Angeles Airport Police into a single, strategically located headquarters. The new complex was designed to enhance collaboration, streamline operations, and improve emergency response capabilities for one of the nation’s busiest airports. It featured dedicated spaces for administration, training, and specialized units, as well as a multi-bay vehicle maintenance facility, a secure armory, and holding areas. The design incorporated sustainable features and advanced security systems tailored to the unique needs of an active aviation environment. Working in coordination with Los Angeles World Airports (LAWA), Chrysalis provided industry-leading change management, relocation management, and logistical planning services to ensure a smooth transition. The engagement included developing and delivering training and orientation programs to familiarize staff with the new facility, coordinating and executing trials and simulations to validate operational readiness, and managing the complex, phased physical move from seven active facilities into one fully functional headquarters. By ensuring a seamless operational transition, Chrysalis helped the City of Los Angeles achieve its goals of improved public safety coordination, operational efficiency, and enhanced security at LAX. The facility now serves as one of the largest airport law enforcement headquarters in the United States and a model for integrated public safety operations in the aviation sector.

Move Management and Physical RelocationNonprofit and Government
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Salt Lake City International Airport (SLC) — Airport Redevelopment Program

Salt Lake City International Airport (SLC) — Airport Redevelopment Program

Salt Lake City International Airport (SLC) engaged Chrysalis to support its $3.6 billion Airport Redevelopment Program, one of the most ambitious airport construction initiatives in the United States. Designed for long-term growth and improved passenger experience, the program was defined by extraordinary phasing and logistical complexity, requiring precise coordination to maintain airport operations during ongoing construction. The redevelopment included a new central receiving and distribution facility, expanded surface and covered parking structures, two linear concourses, two passenger tunnels, an elevated roadway, and a consolidated rental automobile facility measuring more than 500,000 square feet. The new CONRAC not only centralized rental car operations but also reduced roadway congestion and generated significant economic benefits for the Salt Lake City metropolitan area. Leveraging its specialized operational readiness strategy, Chrysalis ensured the successful openings of the new terminal and South Concourse in September 2020, followed by the North Concourse in October 2020. The team chaired operational readiness working groups, executed comprehensive trials and simulations, and collaborated closely with airport stakeholders to identify, mitigate, and resolve potential operational challenges before opening day. Chrysalis also served as project manager for the Airport Redevelopment Program, providing critical oversight of schedules, stakeholder engagement, and readiness milestones. This role included managing cross-functional coordination between airlines, concessionaires, federal agencies, and airport departments to ensure a unified approach to activation. The project was recognized in a 2019 Airport Improvement feature for its innovative design testing process, which incorporated stakeholder feedback, mock-ups, and full-scale trials to refine operational procedures before public use. The new facilities have since transformed SLC into a more efficient, passenger-friendly hub, positioning it to meet the needs of the region for decades to come.

Facility ActivationAviation
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Williston Basin International Airport (XWA) — New Airport

Williston Basin International Airport (XWA) — New Airport

Williston Basin International Airport (XWA) opened in October 2019 after a years-long engagement with Chrysalis. The brand-new Category 3 airport — featuring four gates and three passenger boarding bridges — replaced the smaller Category 4 Sloulin Field. Chrysalis’s work for XWA included authorship of several requests for qualifications (RFQs) in support of design, construction, and third-party operations. Chrysalis also provided work in trials and simulations ahead of the airport’s opening. This included design reviews and the coordination of all phasing for the new airport. Chrysalis served as the owner’s representative for end-user verification, validating all warranties and managing the “punch list” for the construction close-out. Additionally, Chrysalis handled stakeholder communication, working with XWA’s internal team as well as airlines, TSA, and other XWA tenants. This included serving as XWA’s primary liaison between community leaders, the airport authority, the design team, and general contractors. Chrysalis also coordinated opening activities and stayed onsite for a year post activation to provide support to the airport. The opening of the project was recognized by Airport Business as the 2020 Project of the Year. The airport was also featured in Airport Improvement and on a recent episode of the award-winning television program Viewpoint with Dennis Quaid.

Facility ActivationAviation
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Louis Armstrong New Orleans International Airport (MSY) — Commissioning Plan

Louis Armstrong New Orleans International Airport (MSY) — Commissioning Plan

The Louis Armstrong New Orleans International Airport (MSY) North Terminal represented one of the most ambitious aviation infrastructure projects in the Gulf South, delivering a $1.3 billion, 972,000-square-foot terminal complex designed to transform the passenger experience and support the region’s growing demand for air travel. Opened in 2019, the facility consolidated operations into a modern, world-class terminal with state-of-the-art passenger amenities, expanded concessions, and a streamlined layout that improved efficiency and connectivity. A critical component of the terminal’s activation was the development of a comprehensive commissioning plan to ensure all building systems were fully operational on day one. The plan covered HVAC, plumbing, fire suppression, electrical power distribution, communications, and life-safety systems, along with highly specialized airport systems such as baggage handling, building automation, and airfield lighting controls. This structured approach sequenced testing from factory acceptance and onsite verification to full integrated demonstrations, providing the airport with a clear framework to validate readiness across every critical system. Chrysalis led the development and execution of this commissioning plan, coordinating contractors, manufacturers, and airport staff to conduct rigorous pre-installation reviews, system start-ups, functional tests, and integrated trials. The process ensured that performance aligned with design intent while reducing operational risk during the transition. The commissioning program also embedded training and documentation requirements, providing maintenance staff with the knowledge, tools, and resources to take immediate ownership of the new facility. By implementing this disciplined commissioning process, Chrysalis helped deliver a seamless facility activation for the North Terminal. The effort went beyond equipment testing, establishing a structured, transparent, and risk-managed approach that safeguarded the passenger experience and instilled confidence among stakeholders. The commissioning plan ultimately played a central role in ensuring MSY’s North Terminal was fully prepared to welcome travelers from its first day of operation.

Facility ActivationAviation
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Delta Airlines — Hub Terminal Swap

Delta Airlines — Hub Terminal Swap

Chrysalis coordinated what Delta called "one of the largest terminal moves in the history of commercial aviation." Delta Air Lines relocated its operations from Terminals 5 and 6 to Terminals 2 and 3 at Los Angeles International Airport, the world's sixth-busiest passenger airport in 2022. The terminal swap included a significant coordination effort with 50 different entities, including 28 airlines and more than two dozen service providers. Delta Air Lines, with assistance from the Chrysalis team, completed the move as part of a $2 billion project that will provide a better experience for Delta passengers at its west-coast hub airport. Chrysalis worked closely with the airlines and tenants, along with the construction team, architects, engineers, and information technology team at the airport. Chrysalis served as the primary liaison between these groups during the course of the modernization effort. Under Chrysalis leadership, three overnight moves — alongside dozens of supporting, enabling moves — were completed with no canceled or delayed flights, no operational disruptions, and without injury.

Move Management and Physical RelocationAviation
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Indianapolis Airport Authority — Business Process Documentation Upgrade

Indianapolis Airport Authority — Business Process Documentation Upgrade

Chrysalis partnered with the City of Indianapolis and the Indianapolis Airport Authority to conduct a comprehensive business process documentation effort across finance, accounting, property management, and information technology functions. This initiative was designed to strengthen organizational efficiency, standardize operations, and provide staff with clear, accessible resources for ongoing reference and training. The Chrysalis Aviation team developed a standardized process template to ensure consistency across departments and trained airport staff in process documentation techniques. Working collaboratively, Chrysalis guided teams through the identification of processes requiring documentation, edited and proofed submitted content, and compiled finalized processes into a cohesive reference framework. In addition to building the documentation library, Chrysalis supported end users by ensuring that materials were accurate, user-friendly, and aligned with operational best practices. The resulting framework not only enhanced day-to-day performance but also provided the Airport Authority with a sustainable foundation for onboarding, compliance, and continuous improvement. Through this engagement, Chrysalis delivered lasting value by equipping the airport’s staff and leadership with the tools needed to streamline workflows, preserve institutional knowledge, and maintain operational excellence.

Process Optimization and Operational EfficiencyAviation
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City of Indianapolis — ERP Upgrade Planning/Implementation

City of Indianapolis — ERP Upgrade Planning/Implementation

The Chrysalis Nonprofit and Government team provided comprehensive project management services to the City of Indianapolis and the Indianapolis Airport Authority during the upgrade of their Airport Management System, a critical enterprise resource planning (ERP) platform. The engagement focused on coordinating vendors, managing timelines, and ensuring that the complex multi-system upgrade was delivered successfully, on time, and within budget. The project involved migrating three distinct applications to newer versions while simultaneously managing three separate vendors responsible for different system components. Over an eight-month period, Chrysalis oversaw vendor coordination, resolved vendor-related issues, and facilitated ongoing client status meetings to maintain transparency and accountability across all stakeholders. Key activities included the development and management of a comprehensive project workplan, facilitation of cross-functional communication, and oversight of a global task list to keep all parties aligned. Chrysalis also developed and managed end-user training schedules, ensuring staff were fully prepared to operate within the upgraded system. In addition, our team proactively identified risks, resolved issues, and leveraged proven project management techniques to drive the effort to completion. Through this engagement, Chrysalis delivered a seamless ERP system upgrade that improved operational efficiency, enhanced vendor accountability, and ensured the airport authority could continue to serve the public with reliable, modern technology infrastructure.

ERP Selection and ImplementationNonprofit and Government
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Indiana Family and Social Services Administration — Training Optimization Program

Indiana Family and Social Services Administration — Training Optimization Program

Chrysalis Healthcare partnered with the Indiana Family and Social Services Administration’s Division of Aging to deliver comprehensive training services supporting multiple statewide programs. The engagement focused on strengthening the capabilities of caseworkers, service providers, and program leaders involved in Adult Protective Services, the State Ombudsman Program, and the Area on Aging’s Nutrition Program. The team developed tailored training materials and session schedules designed to meet the specific needs of each program. Chrysalis coordinated and managed training sessions across the state, ensuring that participants received consistent, high-quality instruction aligned with regulatory standards and program objectives. In addition, Chrysalis supported the Division’s annual caseworker conference by planning and facilitating training tracks that provided professional development, policy updates, and opportunities for collaboration. Through these efforts, Chrysalis helped enhance service delivery across critical aging and protective programs, equipping staff with the tools and knowledge needed to better serve Indiana’s vulnerable populations.

Process Optimization and Operational EfficiencyHealthcare
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Indiana State Auditor's Office — PeopleSoft Implementation

Indiana State Auditor's Office — PeopleSoft Implementation

Chrysalis partnered with the Indiana State Auditor’s Office to provide training services supporting the statewide implementation of PeopleSoft enterprise software, one of the largest financial systems modernization initiatives undertaken by the state. This project represented a critical step in streamlining fiscal management, payroll, and accounting functions across agencies, demanding a training program that could effectively equip hundreds of staff with the knowledge and confidence to operate within a new enterprise environment. The team designed and developed comprehensive training session materials tailored to a wide range of user roles, from agency administrators to frontline staff. Chrysalis established training schedules that accommodated diverse operational needs while minimizing disruption to ongoing government services. The engagement also included full coordination and management of training sessions, ensuring consistent delivery and seamless execution statewide. Beyond classroom sessions, Chrysalis integrated real-world scenarios and hands-on exercises to give participants practical experience within the PeopleSoft system. This approach ensured that staff could transition from legacy processes to the new enterprise platform with minimal friction, while also building long-term organizational capacity. By leading this critical training initiative, Chrysalis supported one of Indiana’s most significant public sector technology transformations. The result was a workforce fully prepared to embrace new tools and processes, enabling the Auditor’s Office to enhance accountability, transparency, and efficiency across state government operations.

ERP Selection and ImplementationNonprofit and Government
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Indiana Department of Education — Statewide Optimization Effort

Indiana Department of Education — Statewide Optimization Effort

Chrysalis Nonprofit and Government worked with the Indiana Department of Education (IDOE) to design and implement a comprehensive communications plan and rollout strategy for the Teaching and Learning Portal, a critical platform supporting educators across the state. The project began with a detailed needs assessment to identify functional requirements, user expectations, and technical considerations. The Chrysalis team guided the selection of the appropriate authoring tool and delivery vehicle to ensure accessibility, scalability, and ease of use for diverse stakeholders. Chrysalis developed clear and practical training materials, including technical user manuals and step-by-step guides, to support both administrators and educators in adopting the new system. In addition, Chrysalis created interactive, web-based training modules that provided on-demand learning opportunities, ensuring a smooth transition to the portal. By combining strategic communications, technical expertise, and user-focused training, Chrysalis enabled IDOE to deliver a powerful teaching and learning resource that advanced instructional support and improved access to educational content statewide.

Research and AnalysisNonprofit and Government
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Indiana Horse Racing Commission — Project Management

Indiana Horse Racing Commission — Project Management

Chrysalis Sports and Entertainment provided project management services to the Indiana Horse Racing Commission in support of an economic impact study of the Standardbred Breed Development Program. The engagement focused on evaluating the program’s role in advancing Indiana’s horse racing industry and its broader economic contributions to the state. Our team designed customized data collection instruments and coordinated comprehensive data gathering across stakeholders in the racing community. Leveraging advanced analysis techniques, Chrysalis synthesized the findings into detailed impact reports that quantified the program’s economic value, community benefits, and influence on Indiana’s equine and agricultural sectors. Through this work, Chrysalis enabled the Commission to make informed decisions about program direction and investment, while also providing state leaders, industry participants, and the public with a clear understanding of how the Standardbred Breed Development Program contributes to Indiana’s sports, entertainment, and agricultural economy.

Project ManagementSports and Entertainment
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Los Angeles International Airport (LAX) — Internal ORAT Strategic Planning

Los Angeles International Airport (LAX) — Internal ORAT Strategic Planning

Chrysalis assisted in the development of a permanent, in-house operational readiness, activation, and transition (ORAT) program at Los Angeles International Airport (LAX). The airport’s Airport Operational Readiness (AOR) program — created to support LAWA’s $20 billion capital improvement initiative — is now recognized as an industry-pioneering initiative. The first program of its kind, the AOR division at LAX ensured successful delivery of multiple overlapping multi-million dollar projects over a ten-to-fifteen year period. Chrysalis created the strategy for the organization and its governance, as well as developing methodology specific to LAX. Chrysalis also trained new LAWA AOR staff in the principles of operational readiness.

ORAT SolutionsAviation
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Minot International Airport (MOT)

Minot International Airport (MOT)

When North Dakota's oil boom drove passenger volumes through the roof, Minot International Airport needed fast action. The six-gate, multiple-level terminal that opened in 2016 was an $84 million solution that doubled capacity and positioned the region for decades of growth. Chrysalis managed the complex stakeholder coordination required to bring this project online quickly. The team engaged airlines, tenants, construction teams, and airport authorities simultaneously, ensuring every system worked seamlessly from day one. The new terminal can handle up to 500,000 enplanements annually—making it the largest in North Dakota. The project's success wasn't just about size. Chrysalis coordinated trials and simulations, managed the transition from the old facility, and handled all operational readiness activities while construction continued around active operations. The Aviation team navigated the unique pressures of an economic boom environment where delays weren't an option. The results speak for themselves: the terminal opened on schedule without operational disruption. Former Minot City Manager Lee Staab captured it perfectly: "We couldn't have pulled it off without them, and in so many different areas, too." The project generated immediate economic impact and established Minot as a major transportation hub for the energy sector. Today, MOT continues to serve as the gateway to North Dakota's oil country, handling passenger volumes that would have been impossible with the original facility. Chrysalis delivered not just a new terminal, but a complete transformation of the region's aviation infrastructure.

ORAT SolutionsAviation
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Wichita Dwight D. Eisenhower National Airport (ICT)

Wichita Dwight D. Eisenhower National Airport (ICT)

In 2015, Chrysalis Global Aviation played a pivotal role in the successful opening of the new terminal at Wichita Dwight D. Eisenhower National Airport (ICT). Initially, the Wichita Airport Authority believed they could manage the transition independently. However, after consulting with other airports that had undergone similar transitions—including Denver, Austin, Kalamazoo, Indianapolis, Sacramento, and San Jose—they recognized the need for specialized expertise and engaged Chrysalis to lead the operational readiness, activation, and transition (ORAT) process. Chrysalis served as the primary liaison between various stakeholders throughout the modernization effort. The team worked closely with the airport's internal team, airlines, TSA, and other ICT tenants to ensure seamless communication and coordination. This comprehensive stakeholder management approach was crucial to navigating the complexities of transitioning to the new terminal while maintaining ongoing operations. Leveraging extensive experience in operational planning, logistics management, change management, and facility activation, Chrysalis developed and implemented a robust transition strategy for ICT. The team conducted thorough operational readiness activities, including simulations and trials prior to opening, which helped identify and address potential issues before they could impact the airport's operations. The Director of the Wichita Airport Authority, Victor White, later acknowledged the invaluable contribution of Chrysalis, stating: "We were probably half-way through the construction period of about three years before I finally decided to pull the trigger of bringing Chrysalis in. I look back upon my hesitancy now and think: 'Wow, that was crazy!' We couldn't have pulled it off without them, and in so many different areas, too." The successful opening of the new terminal at Wichita Dwight D. Eisenhower National Airport stands as another example of Chrysalis's proven track record in delivering complex airport facility transitions. The project demonstrates the company's ability to adapt its ORAT methodology to meet the specific needs and culture of each airport while ensuring operational continuity throughout the transition process.

Facility ActivationAviation
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Kalamazoo/Battle Creek International Airport (AZO) — Terminal Transition

Kalamazoo/Battle Creek International Airport (AZO) — Terminal Transition

As part of the comprehensive terminal replacement project at Kalamazoo/Battle Creek International Airport (AZO), Chrysalis provided Operational Readiness and Activation (ORAT) services to ensure the new facility opened smoothly and operated at full capacity from day one. The $36 million project delivered a modern 90,000-square-foot terminal featuring five passenger gates with enclosed skybridges, dual security screening lanes, rental car facilities, dining options, and upgraded passenger amenities. Constructed directly adjacent to the operational terminal, the new facility required careful sequencing, secure-area coordination, and phased activation to maintain uninterrupted operations throughout construction. Chrysalis guided the project from readiness planning through public opening, applying a proven ORAT methodology to address the unique operational challenges of transitioning to a brand-new facility while flights and passenger services continued in the old terminal. Our work included comprehensive stakeholder coordination with airport leadership, airlines, FAA representatives, and contractors to align operational requirements and ensure all systems and procedures were ready for launch. We oversaw live operational trials to validate passenger flows, test the new security screening process, confirm wayfinding, and integrate multiple systems. Our team also facilitated staff training and familiarization, giving airport personnel the hands-on experience needed to operate the new terminal’s gates, security lanes, and passenger amenities effectively. A key focus of the activation was verifying the functionality of the airport’s new hearing loop system, an accessibility enhancement designed to improve the travel experience for passengers with hearing impairments. Working with community partners, Chrysalis coordinated real-world testing to ensure the system performed to the highest standard before opening day. The result was a seamless transition to a world-class terminal that improves capacity, streamlines operations, and enhances the passenger experience—all delivered without operational interruption and fully ready to serve the traveling public from the moment the doors opened.

ORAT SolutionsAviation
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Indiana State Department of Health — Strategic Advisory Consulting

Indiana State Department of Health — Strategic Advisory Consulting

Chrysalis Global Healthcare partnered with the Indiana State Department of Health (ISDH) to provide staff augmentation services in support of the federally funded Cities Readiness Initiative. Working closely with ISDH’s Public Health Preparedness and Emergency Response Division, as well as state and local preparedness partners, Chrysalis played a central role in ensuring Indiana was prepared to respond to the Swine Flu (H1N1) threat. The Chrysalis team coordinated a broad range of public health preparedness and planning activities, including the development and execution of response strategies designed to safeguard residents across the state. Chrysalis supported the recruitment and management of volunteers critical to mass prophylaxis operations, while also overseeing the design and delivery of public training and large-scale exercise activities to validate readiness. Through these efforts, Chrysalis contributed to strengthening Indiana’s capacity to mobilize resources quickly and effectively in the face of emerging public health threats, ensuring that agencies at every level were aligned, prepared, and capable of protecting communities statewide.

Process Optimization and Operational EfficiencyHealthcare
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Indianapolis International Airport (IND)

Indianapolis International Airport (IND)

In 2008, Chrysalis provided activation services for the brand-new Indianapolis International Airport (IND), the first airport in the United States to be fully designed and built after the events of September 11, 2001. The $1.1 billion project represented one of the most ambitious airport construction programs of its time, incorporating post-9/11 security standards and passenger flow considerations into every aspect of the design. The new 1.2 million-square-foot terminal and concourses opened on time, on budget, and without incident in November 2008. Chrysalis’s engagement with the Indianapolis Airport Authority encompassed tenant coordination, airline coordination, and comprehensive logistical planning. The team managed all aspects of the physical move from the old terminal to the new facility, creating the request for proposal (RFP) for moving services, interviewing potential contractors, and recommending the vendor selection. To mitigate risk and ensure operational continuity, Chrysalis formed cross-functional working groups to address transition considerations and potential operational challenges. A signature feature of Chrysalis’s approach was the creation of a Transition Peer Review team, bringing together senior executives from other major airport construction projects to share lessons learned and best practices with Indianapolis leadership. This collaboration provided valuable insights that informed decision-making, helped anticipate operational hurdles, and ensured a smooth, well-coordinated opening. The new terminal instantly elevated Indianapolis’s passenger experience, operational efficiency, and security capabilities. More than 15 years later, IND continues to be recognized as one of the best airports in the country, topping the USA Today 10Best list and earning multiple J.D. Power customer satisfaction awards for its category. These accolades reflect the strong foundation established at opening—one that Chrysalis helped shape through meticulous planning, stakeholder engagement, and execution excellence.

Facility ActivationAviation
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