Des Moines International Airport (DSM) — Terminal Management Program

Des Moines International Airport stands as a critical gateway for Central Iowa, serving over 3.1 million passengers annually and connecting the region to destinations across the United States. As passenger demand continued to grow and exceed capacity, the airport embarked on an ambitious $445 million terminal expansion project known as "Lift DSM" to modernize facilities and enhance the travel experience for millions of visitors to Iowa. The transformational project encompasses a new 265,000 square foot terminal building that will revolutionize airport operations through improved passenger processing areas, enhanced security checkpoints, advanced baggage handling systems, and expanded gate capacity from 12 to 18 gates. Phase 1A includes the main passenger processing areas, ticketing facilities, TSA security checkpoint, and seven new aircraft gates connected to existing concourses via skyway bridges. The project integrates cutting-edge technology, sustainability features, and striking architectural design elements, including commissioned artwork from internationally renowned artists that will showcase Iowa's culture and create a memorable sense of place for travelers. Chrysalis Global was selected to provide comprehensive Operational Readiness, Activation, and Transition (ORAT) management services for this complex, mission-critical airport expansion. The Chrysalis team worked closely with the Des Moines Airport Authority, airlines, federal agencies including TSA and CBP, construction partners, and numerous stakeholders to ensure seamless coordination throughout the design, construction, and activation phases. This collaborative approach minimizes operational disruptions while maintaining the highest standards of safety and security during the transition process. The Chrysalis ORAT methodology encompasses stakeholder engagement, operational planning, training coordination, systems integration, and activation management. The team facilitated working group meetings, maintained comprehensive communication channels, and developed detailed transition plans that address every aspect of moving from the current facility to the new terminal. This includes coordinating airline relocations, security protocol updates, baggage system commissioning, wayfinding implementation, and staff familiarization programs to ensure all parties are prepared for the terminal's opening. The new Des Moines International Airport terminal will serve as a modern gateway that reflects the growth and vibrancy of Central Iowa while providing travelers with an efficient, welcoming, and distinctly Iowan experience. Chrysalis Global's ORAT expertise ensures this critical infrastructure investment will transition smoothly into operation, supporting the region's economic development and connecting Iowa to the world for decades to come.