City of Indianapolis — ERP Upgrade Planning/Implementation

The Chrysalis Nonprofit and Government team provided comprehensive project management services to the City of Indianapolis and the Indianapolis Airport Authority during the upgrade of their Airport Management System, a critical enterprise resource planning (ERP) platform. The engagement focused on coordinating vendors, managing timelines, and ensuring that the complex multi-system upgrade was delivered successfully, on time, and within budget. The project involved migrating three distinct applications to newer versions while simultaneously managing three separate vendors responsible for different system components. Over an eight-month period, Chrysalis oversaw vendor coordination, resolved vendor-related issues, and facilitated ongoing client status meetings to maintain transparency and accountability across all stakeholders. Key activities included the development and management of a comprehensive project workplan, facilitation of cross-functional communication, and oversight of a global task list to keep all parties aligned. Chrysalis also developed and managed end-user training schedules, ensuring staff were fully prepared to operate within the upgraded system. In addition, our team proactively identified risks, resolved issues, and leveraged proven project management techniques to drive the effort to completion. Through this engagement, Chrysalis delivered a seamless ERP system upgrade that improved operational efficiency, enhanced vendor accountability, and ensured the airport authority could continue to serve the public with reliable, modern technology infrastructure.