Indianapolis Airport Authority — Business Process Documentation Upgrade

Chrysalis partnered with the City of Indianapolis and the Indianapolis Airport Authority to conduct a comprehensive business process documentation effort across finance, accounting, property management, and information technology functions. This initiative was designed to strengthen organizational efficiency, standardize operations, and provide staff with clear, accessible resources for ongoing reference and training. The Chrysalis Aviation team developed a standardized process template to ensure consistency across departments and trained airport staff in process documentation techniques. Working collaboratively, Chrysalis guided teams through the identification of processes requiring documentation, edited and proofed submitted content, and compiled finalized processes into a cohesive reference framework. In addition to building the documentation library, Chrysalis supported end users by ensuring that materials were accurate, user-friendly, and aligned with operational best practices. The resulting framework not only enhanced day-to-day performance but also provided the Airport Authority with a sustainable foundation for onboarding, compliance, and continuous improvement. Through this engagement, Chrysalis delivered lasting value by equipping the airport’s staff and leadership with the tools needed to streamline workflows, preserve institutional knowledge, and maintain operational excellence.