Austin-Bergstrom International Airport engaged Chrysalis to develop a Tenant Relocation Standard Operating Procedure (SOP) for the terminal redevelopment program at the Texas's third-busiest airport. As part of the engagement, Chrysalis delivered a phased, stakeholder-driven framework to manage tenant relocations during the airport’s ongoing expansion. The SOP ensures relocations are executed safely, efficiently, and with minimal disruption to passengers, while maintaining the highest standards of security and customer service. The program recommended five relocation phases — from early tenant engagement, lease reviews, and infrastructure assessments, to construction oversight, IT and security installations, move-day execution, and post-move closeout. Chrysalis recommended facilitating cross-functional coordination with airlines, TSA, CBP, FAA, concessions, and airport operations, reinforcing accountability at every stage. Move days are supported with readiness sign-offs, safety briefings, technology activations, and real-time issue resolution to guarantee seamless transitions. By formalizing this process into a repeatable framework, Chrysalis provided AUS with a sustainable blueprint for future relocations — one that strengthens stakeholder collaboration, preserves operational continuity, and delivers a smooth, passenger-ready experience from day one.
Austin-Bergstrom International Airport Austin, Texas
Standards of Practice Development
2025
A closer look at this transformative engagement
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