Cincinnati/Northern Kentucky International Airport (CVG) — Consolidated Rental Car Center

Cincinnati/Northern Kentucky International Airport (CVG) engaged Chrysalis to provide operational readiness and procurement services for its state-of-the-art Consolidated Rental Car Center (CONRAC), a transformative project in the airport’s long-term ground transportation strategy. Opened in October 2021, the five-story, 1.4-million-square-foot complex brought all ten of the airport’s rental car providers under one roof, directly adjacent to the terminal. The facility included a multi-level ready/return garage, a quick-turnaround facility for vehicle cleaning and maintenance, and three levels dedicated to fueling operations, enabling faster turnaround and greater operational efficiency for rental car providers. Chrysalis’s involvement began during critical planning phases, ensuring that operational requirements, tenant needs, and passenger convenience were integrated into design and procurement decisions. The team guided activation planning, equipment readiness, and phased operational transitions to deliver a seamless opening without disruption to passenger flow. The $150 million project significantly improved the customer journey by eliminating the need for off-site shuttles, providing a direct pedestrian connection from the terminal to rental facilities. This shift reduced congestion on airport roadways, removed thousands of shuttle bus trips annually, and delivered measurable environmental benefits through lower vehicle emissions. The new CONRAC represented a major step forward in CVG’s commitment to efficiency, sustainability, and exceptional passenger experience.